Privacy statement

1. Who processes your data

Chantal van Nuland (freelance business support and web development, Costa Wave Web) is responsible for the processing of personal data as described in this statement. For questions you can email chantal@chantalvannuland.nl.

2. When I process data

I process data when you get in touch, complete an enquiry or visit the website.

When you get in touch, I receive your name, email address, any company name and the content of your message. The enquiry form also collects your company website if you have one, the selected work, your description, scope and preferred timing.

The enquiry form uses Google reCAPTCHA v3 to check for spam and abuse. Google receives technical data such as your IP address and information about your browser and use of the form.

When you visit the website: through Google Analytics I measure how the site is used, for example which pages are viewed. This processes usage data, such as your approximate location, your device and browser, and an identifier via a cookie.

3. Which data and why

I use your contact and enquiry details to assess your request, reply personally and prepare and carry out any assignment. The legal basis is the performance or preparation of an agreement. I use reCAPTCHA to protect the form against spam and abuse.

Through Google Analytics I process usage data to see how the site is used and to improve it. The legal basis is your consent via the notice banner, or a legitimate interest.

4. Google Analytics

The site uses Google Analytics to keep visitor statistics. The analytics are configured to be as privacy-friendly as possible and you see a notice when you visit the site. Google may process data on its own servers, including outside the European Union. Google uses the standard safeguards for transfers for this. To learn more about how Google handles data, see Google's privacy policy.

5. Who receives your data

I do not sell your data or share it with third parties for commercial purposes. I use Vercel for website hosting and enquiry processing, Hostinger for email and Google for Google Analytics and reCAPTCHA. These services may process data outside the European Union. Beyond that, I only share data if the law requires me to.

6. How long I keep data

I keep email and contact details for a maximum of 12 months after the last contact, unless an assignment results from it.

Enquiries are sent by email. There is no separate enquiry archive or CRM. Draft answers are temporarily kept in your own browser tab so you can go back or retry. They are removed after successful submission or when you close the tab. Technical error messages do not contain the content of your enquiry.

Data that belongs to an assignment and the invoicing, I keep for as long as the law requires.

For the retention periods of Google Analytics, the settings I have chosen there apply.

7. Security

I handle your data with care and take appropriate measures to protect it against loss or unauthorised use. If you notice something that is not right, email chantal@chantalvannuland.nl.

8. Your rights

You have the right to view, correct or delete your data. You can also object to its use. To do so, send an email to chantal@chantalvannuland.nl.

If you disagree with something, you can file a complaint with the supervisory authority: in the Netherlands the Dutch Data Protection Authority (Autoriteit Persoonsgegevens), in Spain the AEPD.

9. Cookies

The site places a cookie for Google Analytics to measure visits. When you visit, you see a notice about this. You can always delete or block cookies through your browser settings.

10. Changes

I may adjust this privacy statement, for example if the site changes or if a form is added. The current version is always on the website.